Refund & Cancellation Policy

Last updated: 2 February 2026

This Refund & Cancellation Policy applies to all paid subscriptions made through StudyAxiom (studyaxiom.com), operated by Samuel Davis, based in Scotland, United Kingdom.

1. Billing Model

StudyAxiom offers subscription plans with different billing periods (for example, monthly and 6-monthly), as shown at checkout. All subscriptions and plans renew automatically each billing cycle until cancelled. Payments are securely processed by Stripe. Access to digital content is granted immediately after purchase.

2. Cancelling a Subscription

You can cancel your subscription at any time from your account or billing settings (which may be provided via Stripe). Cancelling stops future billing. You will retain access until the end of the current paid billing period (for example, until the end of the month or the end of the current 6-month term), unless stated otherwise during checkout.

2.5 Failed Payments, Chargebacks, and Fraud

If a payment fails, is reversed, or is disputed (for example, via a chargeback), we may suspend or remove access to paid content while the issue is investigated or until payment is resolved.

3. Refund Policy

We do not offer routine refunds for the current billing period, as full access to digital services is provided immediately. If you do not wish to be charged again, you should cancel your subscription before the next billing date. This applies to all billing periods (including monthly and 6-monthly plans), unless we are required by law or a specific exception below applies.

Nothing in this policy affects your statutory rights as a consumer under UK law.

4. When We May Issue a Refund

Refunds may be considered in the following cases:

• A duplicate payment or billing error
• You were charged after cancelling (and we can verify this)
• There was a major, system-wide service failure on our side (not due to your device, browser, or internet connection) that prevented access to the platform for a significant continuous period during your paid term

5. Requesting a Refund or Billing Help

If you believe you’re eligible for a refund or need help with a billing issue, please contact us by email at support@studyaxiom.com.

Include the email address linked to your account, the charge date, and a short description of the issue so we can review it promptly.

If a refund is approved, it will normally be issued back to the original payment method via Stripe. Processing times may vary depending on your bank or card provider.

6. Related Policies

By using StudyAxiom, you also agree to our Terms of Use and Privacy Policy.

7. Contact

For questions, email support@studyaxiom.com.